Frequently Asked Questions
A list of questions and answers commonly asked by our users and generally addressing GlobalGate features and processes.
Security
What is 3D Secure?
3D Secure is a fraud prevention scheme that adds an extra authentication step for online payments.
Compliance
Where is GlobalGate available?
GlobalGate is fully licensed to provide payment services in the European Economic Area (EEA) and Switzerland.
What types of cards can I accept through GlobalGate?
You can accept debit cards and credit cards issued by Visa and Mastercard.
Which conditions should my website meet to be accepted by GlobalGate compliance?
For a website to be compliant it needs to fulfil a basic set of requirements
Which documents are necessary to open a merchant account with GlobalGate?
Creating a new merchant account with GlobalGate requires a standard KYC process for validating a company and its owners
Is GlobalGate Swiss based?
GlobalGate is a European FinTech backed by 100% Swiss Investment
Activation
How do I start using GlobalGate to offer online payments to my clients?
First of all, click the Get Started button on the top-right of this page and follow the simple steps to create your GlobalGate account.
Payout
When do I receive the funds collected from my clients?
Unless otherwise specified, GlobalGate issues full payouts to merchants once every week.
Which currencies are available for processing and settlement at GlobalGate?
GlobalGate can process and make payouts in any of the following currencies: EUR, USD, GBP, CHF, NOK, SEK, DKK, RON
Other questions?
If you cannot find the answer to your particular question, simply click here to get in touch with us.